Shipping policy

At Livoraverse.com, we are committed to delivering your favorite health and beauty products safely, quickly, and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website. By placing an order with us, you agree to the terms mentioned below.

1. Order Processing Time

All orders placed on Livoraverse.com are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is confirmed, our team begins preparing your items for dispatch.

  • Orders placed before 2:00 PM are usually processed on the same day.
  • Orders placed after 2:00 PM will be processed on the next business day.
  • During peak seasons, sales, or promotional events, processing times may extend slightly.

We ensure that every product is checked for quality and securely packaged before dispatch.

2. Shipping Locations

We currently offer shipping services across India, including major cities, towns, and most rural areas.

Our delivery network covers:

  • Metro Cities (Kolkata, Delhi, Mumbai, Chennai, Bangalore, etc.)
  • Tier 2 & Tier 3 cities
  • Remote and semi-urban locations

However, if your location is not serviceable by our courier partners, we will inform you promptly and issue a full refund.

3. Estimated Delivery Time

The estimated delivery time depends on your location:

  • Metro Cities: 3–5 business days
  • Tier 2 Cities: 4–7 business days
  • Rural/Remote Areas: 5–10 business days

Please note:

  • Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, strikes, or courier delays.
  • Orders placed during festivals or high-demand periods may take longer.

4. Shipping Charges

We aim to keep our shipping charges transparent and affordable:

  • Free Shipping: Available on selected products or promotional offers.
  • Standard Shipping Charges: ₹49 – ₹99 depending on the product and location.
  • Cash on Delivery (COD): Additional ₹50 may be applicable.

The final shipping cost will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS.

You can track your order by:

  • Clicking the tracking link provided
  • Visiting the courier partner’s website and entering your tracking number

If you do not receive tracking details within 3 days of placing your order, please contact us at livoraverse@gmail.com.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for most locations in India.

Important points:

  • COD availability depends on your PIN code.
  • Please ensure someone is available at the delivery address to receive and pay for the order.
  • In case of repeated COD order rejections, we may restrict COD services for your account.

7. Delivery Attempts

Our courier partners will attempt delivery up to 2–3 times.

If the delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept order

The package may be returned to us.

In such cases:

  • Re-shipping charges may apply
  • Refunds will be processed after deducting shipping costs

8. Address Accuracy

Please ensure that your shipping details are accurate and complete:

  • Full Name
  • Complete Address (Village + P.O. Parsuli, PS Jamboni, District Jhargram, West Bengal – 721503)
  • Contact Number

We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

9. Delayed or Lost Shipments

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Logistics issues
  • Government restrictions
  • High order volumes

If your order is delayed beyond the expected timeframe:

If an order is confirmed as lost in transit:

  • A full refund or replacement will be provided

10. Damaged or Tampered Packages

We take great care in packaging your products securely. However, if you receive a damaged or tampered package:

  • Do not accept the package if visibly damaged
  • Take photos/videos as proof
  • Contact us within 24 hours of delivery

After verification:

  • We will offer a replacement or refund

11. Partial Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability
  • Warehouse location differences

You will receive separate tracking details for each shipment. No additional shipping charges will be applied for partial deliveries.

12. International Shipping

Currently, Livoraverse.com does not offer international shipping. We only deliver within India.

13. Failed Deliveries & Returns

Orders may be returned to us due to:

  • Customer not available
  • Wrong address
  • Refusal to accept

In such cases:

  • Refund will be processed after deducting shipping charges
  • COD charges are non-refundable

Repeated failed deliveries may lead to account restrictions.

14. Contact Information

For any shipping-related queries, feel free to contact us:

Store Name: Livoraverse.com
Email: livoraverse@gmail.com
Address: Vill + P.O. Parsuli, P.S. Jamboni, District Jhargram, West Bengal – 721503
GST No: 19CLMPB3744D1Z7

We usually respond within 24–48 business hours.

15. Policy Updates

Livoraverse.com reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes will be effective immediately upon posting on the website. We recommend reviewing this page periodically to stay informed.

16. Customer Satisfaction Commitment

At Livoraverse.com, customer satisfaction is our top priority. We strive to ensure:

  • Fast and reliable delivery
  • Safe packaging
  • Transparent communication
  • Hassle-free support

We appreciate your trust in us and look forward to serving your health and beauty needs with excellence.