Refund policy

Livoraverse.com 

At Livoraverse, customer satisfaction is our top priority. We are committed to providing high-quality Health & Beauty products and ensuring a smooth shopping experience. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

By making a purchase on Livoraverse.com, you agree to the terms stated below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging
  • The return request must be initiated within 7 days of delivery
  • The product must not be damaged due to misuse or mishandling
  • All original tags, labels, and accessories must be intact

Due to the nature of Health & Beauty products, we maintain strict hygiene standards. Therefore, certain items may not be eligible for return.

2. Non-Returnable Products

The following products are not eligible for return or refund:

  • Opened or used skincare, cosmetics, or personal care products
  • Products with broken seals or tampered packaging
  • Items purchased during clearance or special sale (unless defective)
  • Gift cards or promotional items
  • Personal hygiene items such as massagers, grooming tools, etc., once used

We request customers to check product details carefully before placing an order.

3. Damaged, Defective, or Wrong Product

If you receive:

  • A damaged product
  • A defective item
  • A wrong product

You must notify us within 48 hours of delivery.

To process your request, please provide:

  • Order number
  • Clear images/videos of the product
  • Description of the issue

After verification, we will offer:

  • Replacement (preferred option)
  • Refund (if replacement is unavailable)

4. Return Process

To initiate a return, follow these steps:

  1. Email us at livoraverse@gmail.com
  2. Mention your Order ID and reason for return
  3. Attach product images (if applicable)
  4. Wait for approval from our support team

Once approved:

  • You will receive return instructions
  • In some cases, we may arrange reverse pickup
  • If reverse pickup is unavailable, you may need to self-ship the product

5. Return Shipping Charges

  • If the return is due to our error (wrong/damaged product), we will bear the shipping cost
  • If the return is due to customer preference (change of mind), the customer must bear the shipping cost
  • Shipping charges are non-refundable

We recommend using a reliable courier service for self-returns.

6. Refund Policy

Once we receive and inspect the returned product:

  • Refunds will be processed within 5–7 business days
  • Refund will be issued to the original payment method

For Cash on Delivery (COD) orders:

  • Refund will be processed via bank transfer or UPI
  • Customer must provide correct bank details

7. Replacement Policy

We offer replacements under the following conditions:

  • Product is defective or damaged
  • Wrong item delivered

Replacement processing time:

  • 3–7 business days after approval
  • Delivery time depends on your location

If the product is out of stock, a refund will be issued instead.

8. Cancellation Policy

Order cancellation is allowed only if:

  • The order has not been shipped

Once shipped, cancellation is not possible. However, you may request a return after delivery (if eligible).

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • Processing delays may occur due to banking procedures

If the issue persists, contact us at livoraverse@gmail.com

10. Exchange Policy

We do not offer direct exchanges. If you need a different product:

  • Return the original product (if eligible)
  • Place a new order separately

11. Fraudulent or Abuse Activity

Livoraverse reserves the right to:

  • Reject returns if misuse is suspected
  • Block accounts for excessive or fraudulent return requests

We ensure fairness for all customers.

12. Important Notes for Health & Beauty Products

Due to hygiene and safety reasons:

  • Ensure products are suitable for your skin type before purchase
  • Read product descriptions carefully
  • Perform a patch test where applicable

We are not responsible for allergic reactions or misuse of products.

13. Contact Information

For any return or refund-related queries, contact us:

Store Name: Livoraverse.com
Email: livoraverse@gmail.com
GST No: 19CLMPB3744D1Z7

Address:
Vill+PO – Parsuli
P.S – Jamboni
District – Jhargram
West Bengal – 721503
India

14. Policy Updates

Livoraverse reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page.

15. Customer Satisfaction Commitment

At Livoraverse, we believe in building long-term trust with our customers. Our goal is to deliver quality Health & Beauty products and provide a hassle-free shopping experience.

If you have any concerns, our support team is always ready to assist you.